Return Policy
Customer satisfaction is important to Botake Enterprises. Return and refund eligibility depends on the type of product or service purchased and the condition in which it was delivered.
Fresh Produce
Due to food safety requirements, fresh vegetables and fruits cannot normally be returned after delivery unless:
- Incorrect products were delivered.
- Products arrived spoiled.
- Products were damaged during transportation.
- The delivered quantity is significantly different from the confirmed order.
Claims relating to fresh produce should be reported within 24 hours of delivery.
Poultry Products
Broilers and eggs may only be returned or reported when:
- An incorrect order was supplied.
- Products arrived damaged due to transportation.
- The products were already unsuitable at the time of delivery.
Customers should inspect poultry products immediately upon delivery and report any concerns without delay.
Livestock
Because of animal welfare, health and biosecurity considerations, livestock sales are generally final.
Customers should inspect livestock at the time of delivery. Any concerns regarding animal health, condition, identity or delivery arrangements must be reported immediately.
Botake Enterprises may assess a livestock complaint before approving any replacement, return or refund.
Non-Returnable Items
Products may not qualify for return when:
- The customer changed their mind after delivery.
- The product was stored incorrectly after delivery.
- Fresh produce was kept beyond its reasonable shelf life.
- Livestock was mishandled, transported incorrectly or exposed to unsuitable conditions after delivery.
- Damage resulted from the customer’s actions or negligence.
- The complaint was submitted outside the applicable reporting period.
Consultancy and Training
Fees for completed agricultural consultancy or training services are generally non-refundable.
Refunds may only be considered where Botake Enterprises cancels the service or is unable to provide the agreed service.
Where a customer cancels before the agreed service date, any refund or rescheduling arrangement will depend on the terms agreed during booking.
Reporting a Return or Complaint
Customers requesting a return, replacement or refund should provide:
- Full name
- Contact number
- Order details or proof of purchase
- Description of the problem
- Photographs or supporting evidence where applicable
- Date and time of delivery
Complaints can be submitted through the Botake Enterprises contact channels displayed on the website.
Inspection and Approval
Botake Enterprises may inspect or request evidence relating to a returned product or complaint before approving a refund, replacement or credit.
Approval is subject to confirmation that the product issue existed at the time of delivery and was not caused by incorrect customer handling or storage.
Refund Process
Approved refunds will be processed using the original payment method where possible.
Refund processing normally takes 7–14 business days after approval. The final processing time may also depend on the customer’s bank, payment provider or mobile money service.
Replacements and Store Credit
Depending on product availability and the nature of the complaint, Botake Enterprises may offer:
- Replacement products
- Partial replacement
- Store credit
- Partial refund
- Full refund
